This policy applies to purchases made from shongcycle.com, operated by SHONG CYCLE SDN. BHD. (202601032082 (1694177-A)). You may contact us at shongcycle@outlook.com. Our business address is 8, JALAN SUTERA MERAH 3, TAMAN SUTERA, 81200 JOHOR BAHRU, JOHOR.
Order Processing
Orders are processed after payment confirmation and required order details are received. Processing may be affected by stock availability, public holidays, courier schedules, or incomplete delivery details.
Delivery
Delivery is handled by courier or logistics providers available to the destination. Shipping fees, delivery options, and delivery coverage may vary by product size, parcel weight, and delivery address.
Bicycle and Accessories Deliveries
Some bicycles, frames, wheels, pumps, helmets, protective gear, and bulky accessories may require larger or heavier packaging. Delivery charges and courier handling may vary for bulky, fragile, or oversized items.
Address Accuracy
Please ensure your name, phone number, and delivery address are correct before placing an order. Delays caused by incomplete or incorrect addresses are outside our control.
Damaged Parcels
If a parcel arrives visibly damaged, please take photos before opening and contact us within 24 hours at shongcycle@outlook.com.