This policy applies to purchases made from shongcycle.com, operated by SHONG CYCLE SDN. BHD. (202601032082 (1694177-A)). You may contact us at shongcycle@outlook.com. Our business address is 8, JALAN SUTERA MERAH 3, TAMAN SUTERA, 81200 JOHOR BAHRU, JOHOR.
Information We Collect
We collect information needed to process orders, respond to enquiries, arrange delivery, and provide customer support. This may include your name, contact details, delivery address, order details, and payment confirmation information processed through the website or payment provider.
How We Use Information
We use customer information to fulfil orders, communicate about purchases, handle returns or exchanges, improve our service, and meet legal or accounting requirements.
Sharing of Information
We only share information where needed with service providers such as payment processors, delivery providers, website hosting, or where required by law. We do not sell customer personal information.
Retention and Security
We keep order and customer records only as long as needed for business, legal, tax, and support purposes. Reasonable safeguards are used to protect personal information.
Customer Requests
For access, correction, or privacy-related requests, please contact us at shongcycle@outlook.com.